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How kakekpro Handles Your Personal Data

Your personal data — account details, transaction records from DANA, OVO, GoPay or QRIS, and device identifiers — is handled under a clear set of rules we've written…

Data collected only when necessaryDANA, OVO, GoPay & QRIS transactions protectedYour right to request data deletionCookies explained clearlyContact our Privacy Team anytime

Explore the Lobby Read FAQ

Browse Our Data Practices for Indonesia

kakekpro Service availability depends on jurisdiction. Users are responsible for checking local law before access.

kakekpro collects the minimum data required to operate your account: your registered name, email address, device type, and payment identifiers linked to QRIS, DANA, OVO or GoPay transactions. We do not sell your personal information to third parties. Data retention periods depend on local law —

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for Indonesian accounts we keep transaction logs for the period required by applicable regulation, after which records are deleted from active servers. If you access kakekpro from outside Indonesia, eligibility depends on local law. We store data on servers with AES-256 encryption and run regular access
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audits to prevent unauthorised reads. You can request a copy of everything we hold on your account by writing to our Privacy Team at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data Rights

Our Privacy Team is reachable seven days a week between 08:00 and 23:00 WIB. Whether you're in Semarang or anywhere else in Indonesia, you can raise a data access request, a correction…

Live Chat Open the chat widget from any page on kakekpro between 08:00 and 23:00 WIB. Type 'Privacy Request' to route your message directly to the data team — responses usually arrive within 15 minutes during operating hours.

Email Send your full name, registered email and a description of your request to our Privacy Team email address. We log every submission and send a written acknowledgement within 24 hours of receipt, seven days a week.

Help Centre Ticket Log in to your kakekpro account, head to Account Settings, then select 'Data & Privacy' and open a support ticket. This method automatically attaches your account ID, which speeds up the verification step significantly.

HOW WE PROTECT YOU

Explore Our Data Handling and Security Practices

The steps below describe exactly how your personal information moves through kakekpro — from the moment you open an account to the point where you request deletion.

Data Collection

We collect only what is needed to verify your identity and process payments via DANA, OVO, GoPay or QRIS. Optional fields such as phone number are never required and are stored only if you choose to add them to your profile.

Cookie Use

kakekpro uses session cookies to keep you logged in and analytics cookies to understand which pages load slowly on your device. You can disable non-essential cookies at any time through the cookie banner or your browser settings without losing access to your account.

Account Security

Every account is protected with bcrypt-hashed passwords and optional two-factor authentication via your registered mobile number. Login attempts from unrecognised devices trigger an email alert sent to your registered address within seconds.

Data Retention

Active account data is retained for the life of your account. Once you request closure, personal identifiers are deleted within 30 days, while transaction summaries are held only for the period required by applicable Indonesian financial regulation.

Third-Party Sharing

We share data with payment processors — DANA, OVO, GoPay, QRIS — solely to complete your transactions. No marketing or advertising network receives your personal data. Fraud-prevention partners receive anonymised signals only, never your name or email.

Your Rights & Requests

You have the right to access, correct or delete any personal data we hold. Submit a request through Live Chat, email or an in-account ticket. We verify your identity first, then complete the action within 14 working days and send written confirmation.

What You Need to Know About Your Privacy

These are the questions our Privacy Team receives most often from Indonesian account holders. If your question is not here, open a Live Chat or email us directly — we answer all privacy queries within 24 hours on any day of the week.

We collect your name, email address, date of birth and device type during account creation. Payment identifiers from DANA, OVO, GoPay or QRIS are recorded when you make a transaction. We do not collect data we have no operational reason to hold.

Your data is used to verify your identity, process deposits and withdrawals, detect unusual login activity, and send account-related notifications. We do not use your data for profiling or sell it to marketing networks under any circumstance.

Yes. Submit a data access request via Live Chat, email or the in-account 'Data & Privacy' ticket form. We verify your identity and deliver a complete data export within 14 working days, sent to your registered email address.

Send a deletion request through any support channel. Once we confirm your identity, personal identifiers are removed within 30 days. Transaction summaries tied to your account are retained only for the period depends on local law in Indonesia.

Only the data required to process your payment is shared with DANA, OVO, GoPay or QRIS at the moment of transaction. Those providers operate under their own privacy frameworks and do not receive any additional account information from us.

Click the cookie banner displayed on your first visit to adjust preferences. You can also go to your browser settings and block non-essential cookies at any time. Essential session cookies cannot be disabled as they keep your account login active.

After account closure, your personal identifiers — name, email, device records — are deleted within 30 days. Financial transaction summaries are retained for the regulatory period that depends on local law, then permanently purged from our systems.

How kakekpro Handles Your Personal Data

Contact Us About Your Data Rights

Explore Our Data Handling and Security Practices

Data Collection

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Your Rights & Requests

What You Need to Know About Your Privacy

01 What personal data does kakekpro collect when I open an account?

02 How does kakekpro use the data it collects from me?

03 Can I request a copy of all the data kakekpro holds about me?

04 How do I ask kakekpro to delete my personal data?

05 Does kakekpro share my data with the payment providers I use?

06 How can I control or turn off cookies on kakekpro?

07 What happens to my data if I close my kakekpro account?

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